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Privacy Policy

Effective Date: October 22, 2026

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LineHaul Station, LLC ("LineHaul Station," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy describes how we collect, use, disclose, retain, and safeguard information when you visit our websites, submit forms, apply for memberships, join waitlists, participate in promotions, use our mobile applications or digital services, communicate with us, visit our facilities, or otherwise interact with LineHaul Station.

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This Privacy Policy applies to websites, applications, forms, memberships, waitlists, reservations, communications, facilities, programs, and services operated by LineHaul Station, LLC, including but not limited to:

  • LineHaul Station

  • Outriders Drivers Club

  • LineHaul Station: Outriders HQ, also referred to as Outriders HQ

  • Freight Relay Network

  • Membership programs

  • Referral and rewards programs

  • Founder and ambassador programs

  • LineHaul Station mobile applications and digital services

  • Other programs or services that link to this Privacy Policy
     

By using our services or providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • First and last name

  • Email address

  • Mobile phone number

  • Mailing or street address

  • City, state, and ZIP code

  • Business or company name

  • Member type or membership category

  • Membership status

  • Fleet information, including truck and trailer counts

  • Service preferences

  • Communication preferences

  • Reservation information

  • Referral information

  • Survey responses

  • Customer support communications

  • Information submitted through forms, memberships, waitlists, promotions, contests, sweepstakes, referrals, events, surveys, or customer service requests
     

Account and Membership Information

When you create or use a member account, we may also collect:

  • Member IDs

  • Account and portal identifiers

  • Membership status

  • Referral identifiers

  • Referral relationships

  • Account activity

  • Member preferences

  • Program participation and rewards information
     

Outriders HQ and Digital Passport Information

If you use Outriders HQ or the Digital Passport, we may collect information you choose to provide, including:

  • Profile information

  • Profile photograph

  • Driver type

  • Professional biography or career summary

  • Professional skills

  • Driving experience

  • Employment or career history

  • Driver qualifications

  • CDL-related information

  • CDL state

  • Endorsements

  • DOT or MC information, when applicable

  • Medical card expiration information

  • Professional references

  • Accident or violation information you choose to provide

  • Other professional or credential information you add to your Digital Passport
     

You may also choose to upload documents to your Digital Passport. These may include professional, credential, qualification, or employment-related documents.

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Trip Tracker Information

If you use Trip Tracker, we may collect information such as:

  • Trip dates

  • Origin and destination information

  • Mileage

  • Revenue

  • Trip notes

  • Receipts

  • Other information you choose to associate with a trip
     

Outriders HQ does not currently use your device's GPS location to automatically track your physical location.

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Cost of Trucking and Load & Rate Analyzer Information

If you use our trucking calculators or analysis tools, we may collect or process information you enter regarding:

  • Equipment costs

  • Fixed costs

  • Variable costs

  • Fuel costs

  • Insurance

  • Maintenance

  • Mileage assumptions

  • Revenue assumptions

  • Deadhead assumptions

  • Cost-per-mile information

  • Load origin and destination

  • Offered load rates

  • Broker-quoted mileage

  • Saved load analyses

  • Estimated costs

  • Estimated profitability
     

These tools are intended to assist members with their own business and operational analysis. Results depend on information and assumptions entered by the user.
 

Uploaded Content

We may collect files or content you choose to upload, including:

  • Profile photographs

  • Digital Passport documents

  • Trip receipts

  • Images

  • PDF documents

  • Other member-provided files
     

Certain uploaded documents are stored using access-controlled or private file storage as described in this Privacy Policy.

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Information Collected Automatically

When you use our websites, applications, or digital services, we may automatically collect certain technical information, including:

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Referring website information

  • Pages or screens visited

  • Time spent on pages or screens

  • Clickstream information

  • Application usage information

  • Cookies and similar technologies

  • Analytics information

  • Security and diagnostic information
     

2. How We Use Information

We may use information we collect to:

  • Process memberships, registrations, and applications

  • Create and manage member accounts

  • Authenticate users

  • Verify membership eligibility

  • Provide access to facilities and services

  • Operate Outriders HQ and related member tools

  • Maintain member profiles and Digital Passports

  • Display member-selected Digital Passport information

  • Process member-selected sharing of Digital Passport information and documents

  • Provide trucking cost and cost-per-mile calculations

  • Provide load and rate analysis tools

  • Store and display trip records, mileage, revenue, receipts, and related information

  • Process reservations and bookings

  • Communicate regarding memberships and services

  • Respond to inquiries and support requests

  • Deliver operational notices and updates

  • Administer promotions, contests, surveys, referral programs, rewards programs, founder programs, and ambassador programs

  • Improve our facilities, applications, services, and website experience

  • Analyze trends, usage, and website or application performance

  • Measure and improve marketing effectiveness

  • Maintain account security and access controls

  • Enforce privacy preferences

  • Detect fraud, abuse, or security incidents

  • Comply with legal obligations

  • Protect the rights, property, and safety of LineHaul Station, our members, and the public
     

3. Communications and Consent

By submitting a form, joining a waitlist, requesting information, participating in a promotion, entering a contest or sweepstakes, applying for membership, joining a referral program, registering for an event, or otherwise providing your contact information to LineHaul Station, you may receive communications from us regarding:

  • Memberships and member benefits

  • Facility access and reservations

  • Account and service updates

  • Operational notifications

  • Promotions and special offers

  • Events and community activities

  • Surveys and feedback requests

  • Referral, rewards, founder, ambassador, and loyalty programs

  • Company news and announcements
     

Where required by applicable law, we will obtain consent before sending marketing communications.
 

Marketing communications may be sent through email, SMS, telephone, social media, or other communication channels.
 

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
 

Operational communications relating to memberships, reservations, accounts, facility access, security, safety, billing, or services may continue where reasonably necessary.
 

4. SMS Communications

If you provide a mobile phone number and consent to receive text messages, LineHaul Station may send communications regarding:

  • Membership status and account updates

  • Reservation confirmations and reminders

  • Facility notifications and operational updates

  • Service announcements

  • Promotions and special offers

  • Surveys and feedback requests

  • Referral, rewards, founder, ambassador, and loyalty programs
     

Message frequency may vary.
 

Message and data rates may apply.
 

Consent to receive marketing SMS messages is not a condition of purchasing goods or services.
 

You may opt out of SMS communications at any time by replying STOP to a message. Reply HELP for assistance.

Wireless carriers are not responsible for delayed or undelivered messages.
 

5. Referral, Rewards, Founder, and Ambassador Programs

LineHaul Station may offer referral programs, founder programs, ambassador programs, rewards programs, loyalty programs, contests, sweepstakes, and promotional campaigns.
 

Participation in such programs may require us to collect and process:

  • Personal information

  • Membership information

  • Referral identifiers

  • Referral relationships

  • Participation activity

  • Membership status

  • Reward history

  • Other information reasonably necessary to administer the program
     

LineHaul Station may modify, suspend, or discontinue these programs subject to applicable terms and law.
 

6. Digital Passport Sharing

Outriders HQ allows members to create a Digital Passport containing professional information, qualifications, experience, profile information, and selected documents.
 

Members control the visibility of their Digital Passport.
 

A Digital Passport is available through a public sharing link only when the member has selected a Public profile visibility setting.
 

Digital Passports designated Private or Members Only are not available through the unauthenticated public Passport experience.
 

Documents are included in a public Digital Passport only when the member has specifically chosen to include those documents.
 

Documents that a member has not selected for inclusion are not made available through the public Passport.

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Private Digital Passport documents may be delivered using temporary, access-controlled links when necessary to display a document that the member has chosen to make available through a public Passport.

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Members should understand that information they intentionally make public through a shared Digital Passport may be viewed, copied, saved, or further shared by people who receive or access the public link.

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Members may change their Digital Passport privacy settings through Outriders HQ.

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7. Information Sharing and Service Providers

LineHaul Station does not sell personal information for monetary consideration.

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We may share information with vendors and service providers that assist us in operating our business and providing services, including:

  • CRM and customer-management platforms

  • Application hosting and infrastructure providers

  • Cloud and file-storage providers

  • Reservation and booking systems

  • Payment processors

  • Email and communications providers

  • SMS providers

  • Marketing platforms

  • Analytics providers

  • Mapping and geocoding providers

  • Security and fraud-prevention providers

  • Technology service providers

  • Professional advisors
     

These providers may process information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law and their agreements with us.

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For example, information associated with membership accounts may be processed through CRM systems used to administer membership and member communications.

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Address or location information entered into certain tools may be processed through mapping or geocoding services to help calculate routes or distances.

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We may also disclose information:

  • When required by law

  • In response to subpoenas, court orders, or other lawful process

  • When necessary to investigate fraud, security incidents, or violations of our agreements

  • To protect the safety, rights, or property of LineHaul Station, members, users, or others

  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
     

8. Cookies and Analytics

Our websites and digital services may use cookies, pixels, tags, analytics technologies, and similar tools to:

  • Improve user experience

  • Remember preferences

  • Understand website or application usage

  • Personalize content

  • Measure advertising effectiveness

  • Improve performance

  • Identify technical issues

  • Support analytics and reporting

  • Protect against fraud or abuse
     

You may manage cookie settings through your browser preferences where applicable.

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Disabling cookies or similar technologies may affect certain website or application functionality.

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9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, disclosure, alteration, or destruction.

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Our security practices may include access controls, authentication, private file storage, access-limited document delivery, logging, and other technical or organizational safeguards appropriate to the information involved.

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However, no website, application, storage platform, network, or method of transmission can guarantee complete security.

Information transmitted over the internet is provided at your own risk.

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You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account has been compromised.

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10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain member and account records

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud and protect security

  • Support legitimate business operations

  • Maintain appropriate accounting records

  • Administer referral and rewards programs

  • Maintain necessary audit records
     

Retention periods may vary depending on the nature of the information, how it is used, contractual obligations, and applicable law.

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We may retain information in de-identified or anonymized form where it can no longer reasonably be associated with an individual.

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11. Account Deletion

Outriders HQ members may request deletion of their account directly within the application.

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When an account-deletion request is successfully completed, personal information associated with the account is deleted, de-identified, or anonymized in accordance with our account-deletion procedures.

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This may include removing or anonymizing:

  • Account profile information

  • Membership contact information

  • Digital Passport information

  • Trip records

  • Saved load analyses

  • Privacy settings

  • Certain other account-specific information
     

Some limited records may be retained where reasonably necessary for:

  • Legal or regulatory obligations

  • Security

  • Fraud prevention

  • Accounting

  • Referral or rewards administration

  • Dispute resolution

  • Enforcement of agreements

  • Audit or recordkeeping requirements
     

Where such information is retained, we seek to remove or anonymize personal information that is no longer required.

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Uploaded files associated with a deleted account may be removed from active application access and, where applicable, queued for permanent deletion from our storage or infrastructure providers in accordance with our deletion procedures.

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Deleting an Outriders HQ account does not necessarily delete information that must be retained for lawful business, accounting, security, or compliance purposes.

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12. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information regarding how your information is used or disclosed

  • Opt out of marketing communications

  • Request removal from marketing lists

  • Change your Digital Passport privacy settings

  • Change whether individual documents are included in a publicly shared Digital Passport

  • Delete your Outriders HQ account through the application
     

Certain rights may be subject to exceptions or verification requirements under applicable law.

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To exercise a privacy right outside of functionality available directly in Outriders HQ, contact us using the information in the Contact Information section below.

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We may need to verify your identity before processing certain requests.

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13. Public Information

Information that you intentionally choose to make public through LineHaul Station services may be accessible to others.

For example, when a member sets a Digital Passport to Public, certain member-selected professional information may be accessible through a public sharing link.

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We encourage members to carefully review information and documents before choosing to make them publicly available.

LineHaul Station cannot control how third parties use information after it has been intentionally made public and accessed by them.

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14. Third-Party Websites and Services

Our websites and applications may contain links to websites, stores, applications, or services operated by third parties.

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For example, members may be directed to external commerce, informational, social-media, or other third-party services.

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LineHaul Station is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

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When you leave a LineHaul Station service, the privacy policy and terms of the third party may apply.

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15. Children's Privacy

LineHaul Station membership services, including LineHaul Station: Outriders HQ, are intended for individuals who are at least eighteen (18) years of age.

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We do not knowingly collect personal information from individuals under eighteen (18) through Outriders HQ or our membership services.

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If we learn that we have collected personal information from an individual under eighteen in connection with these services, we will take reasonable steps to delete the information where appropriate.

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16. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

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Depending on your state of residence, these rights may include the ability to request:

  • Access to personal information

  • Correction of inaccurate personal information

  • Deletion of personal information

  • A copy of certain personal information

  • Information concerning certain disclosures or uses of personal information

  • Opt-out rights relating to certain forms of targeted advertising, profiling, sale, or sharing where applicable
     

LineHaul Station does not discriminate against individuals for exercising privacy rights provided by applicable law.

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Not all rights apply in every jurisdiction, and certain exceptions may apply.

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To submit a request, contact us using the information below.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applications, business practices, technologies, or legal requirements.

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When we make changes, we will update the Effective Date at the top of this policy.

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Material changes may also be communicated through our website, application, email, or other appropriate means.

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Your continued use of our services after an updated Privacy Policy becomes effective is subject to the updated policy.

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18. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:

LineHaul Station, LLC

Email: info@linehaulstation.com

Phone: (602) 428-2222

Website: https://www.linehaulstation.com

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